The CEO of an Indian company specializing in online trade draws up its first assessment after having dismissed 90% of its employees for the benefit of AI.
90% of the employees of this licensed and replaced companies by AI
AI is gaining space in our company, including in companies. Many companies use artificial intelligence to perform certain tasks. This is the case of Suumit Shah, CEO of Dukaan, an Indian company specializing in online commerce. He decided to rely on AI … to the detriment of his employees.
Indeed, the Indian businessman dismissed 90% of his workforce in the summer of 2023, to replace them with chatbots fueled by artificial intelligence. An assumed choice but which is not seen with a good eye by many people, who question the ethics of such a replacement, according to the site Jvtech. The objective of Suumit Shah is to reduce production costs, and improve the service. And the first assessment has just been published.
A positive assessment according to the CEO
Such a workforce reshuffle, almost composed of AI, has something to worry about. Inevitably, the first summary of Suumit Shah represents a first element of response. One year after the dismissal of almost all of its employees, the CEO describes his record as ” positive ».
He explains that the chatbot used during the year has improved several points, such as the time of response to customer requests, which has gone from just under two minutes to an almost instantaneous response. According to him, problem solving is also much faster, since the latter is done in a few minutes against more than 2 hours earlier. Figures more than interesting and appreciated by customers. But this company relaunches the debates on the replacement of man by AI.
Replacement of man by AI, a shared debate
For decades, science fiction fans have imagined a future world controlled by robots, to the detriment of man. A subject that has been coming back more and more lately, in particular with the important place occupied by the artificial intelligence currently. And inevitably, this subject is debated with the pro-IA and the other on the one hand, anti-IA.
The first category of person sees a good eye the rise of artificial intelligence, which makes it possible to facilitate the work of humans by automating repetitive tasks for example. The anti-IAs see AI as a threat, which in medium or long-term, will replace humans, who will then find themselves unemployed. Everyone's free to have their own opinion on the issue.
Source: Jvtech
With an unwavering passion for local news, Christopher leads our editorial team with integrity and dedication. With over 20 years’ experience, he is the backbone of Wouldsayso, ensuring that we stay true to our mission to inform.
