In a sector where competition is played out with attractive tenders and cascading gigas, the rules change quickly, sometimes without making any noise. This is precisely what happened at Free, whose subscribers have recently discovered a new pricing deal. Freebox termination costs, long contained at a symbolic level, have an increase that no longer distinguishes between old and new customers.
The information was transmitted without detour. The costs go from 49 to 59 euros, while the price of the subscription remains unchanged. This modification concerns both old subscribers and new ones. According to fiber. Guide, this generalization marks a break. Now, no subscriber can escape it, unless it acts within the legal deadlines provided.
Indeed, the law allows customers to leave their supplier at no cost within four months of a unilateral modification of the conditions. Article L224-33 of the Consumer Code supervises this possibility, provided that this reason is explicitly mentioned during termination. A window exists therefore, but it remains narrow.
© Maxime Raby via Universe FreeboxEmail to free customers
Freebox termination fees, a false problem for leaving subscribers
On paper, this increase could discourage departures. In fact, it does not constitute a major obstacle. The majority of customers who leave an operator do so to join another. And in this case, termination costs are often covered. Numériques recall that SFR and Bouygues cover up to 100 euros, while Orange can go up to 150 euros, depending on the current offers.
Difficult therefore, for Free, to effectively brake the unsubscribing by playing on this lever. Especially since transparency has not been exemplary. The information was slipped into an invoice email, without wider communication or information campaign. For those who read diagonally, the surprise may happen when saying goodbye.
This context places subscribers in the face of a simple but restrictive choice. Wait and pay later, or go fast and free. Some may see a disguised incentive to rush their departure. In a market where loyalty is negotiated with gigas and discounts, the increase in termination costs is more like a defensive tactic than a lasting strategy.
With an unwavering passion for local news, Christopher leads our editorial team with integrity and dedication. With over 20 years’ experience, he is the backbone of Wouldsayso, ensuring that we stay true to our mission to inform.
